Terms of Service

Kaapi Stop is operated by Naval Foods & Beverages LLP, a Limited Liability Partnership registered in Tamil Nadu, India.

These Terms govern your use of the Kaapi Stop mobile application, our website, and any orders you place through them. By creating an account or placing an order, you accept these Terms.

If you do not agree with them, please do not use the app.

Eligibility

You must be at least 18 years old to create an account and place orders.

Registration

Accounts are created using your mobile number and verified with a one-time password (OTP). You are responsible for:

• Keeping your phone and account secure
• All activity that takes place under your account
• Providing accurate contact and delivery details

Tell us immediately at support@kaapistop.com if you believe your account has been used without your permission.

Closing your account

You can delete your account at any time from Profile → Delete Account in the app. Deletion is permanent and removes your order history, wallet balance, loyalty points and membership.

How ordering works

Placing an order is an offer to buy. A contract forms only when we accept and confirm it. We may decline an order where:

• An item is unavailable
• The outlet is closed or at capacity
• Your delivery address is outside our service area
• We suspect fraudulent activity
• There has been a pricing or listing error

Order types

Service area

Freshly prepared food and beverages are perishable, so we deliver them only within 10 km of a Kaapi Stop outlet. Packaged goods — coffee powder, filters, dabara sets and accessories — ship anywhere in India with no distance restriction.

Availability

Menu items vary by outlet and by time of day. An item shown in the app may occasionally be unavailable when your order reaches the kitchen; we will contact you to substitute or refund it.

Prices

• All prices are in Indian Rupees (₹) and inclusive of applicable GST
• Prices may differ between outlets and may change without notice
• Delivery charges, packaging charges and any add-ons are shown before you confirm

Payment methods

We accept UPI, debit and credit cards, net banking, your Kaapi Stop wallet, and — where enabled — cash on delivery.

Online payments are processed by Razorpay Software Private Limited. We never see or store your card details.

Wallet

• Wallet top-ups are non-refundable to your original payment method
• Wallet balance can only be spent on Kaapi Stop orders
• Balance cannot be transferred to another account or withdrawn as cash
• Balance is forfeited if you delete your account

Pricing errors

If an item is listed at an obviously incorrect price, we may cancel the order and refund you in full, even after confirmation.

Cancelling an order

Once the kitchen begins preparing your order, it cannot be cancelled — the food has already been made.

Something wrong with your order

If an item is missing, incorrect, damaged or below our usual standard, contact us within 30 minutes of delivery with a photo where possible. We will offer one of:

• Re-delivery of the item
• A refund to your wallet or original payment method
• Store credit for a future order

Refund timing

• Wallet refunds — usually instant
• UPI, card and net banking — 3 to 7 business days, depending on your bank

Failed deliveries

Where delivery fails because the address was incorrect, nobody was available, or you could not be reached after two attempts, no refund is due and the delivery charge is not returned.

Packaged products sent by courier are subject to these additional terms:

• Estimated delivery is 3–5 business days, longer for remote areas
• Tracking details are sent once the parcel is dispatched
• Report damage in transit within 48 hours of delivery, with photos
• Food products cannot be returned once opened, for hygiene and safety reasons
• Unopened packaged goods may be returned within 7 days if unused and in original packaging

Membership plans

• Plans are prepaid and valid for the stated duration
• Membership fees are non-refundable once activated
• Benefits apply only while the plan is active
• Plans do not renew automatically unless stated at purchase
• We may change plan benefits with reasonable notice

Loyalty points

• Points are earned on completed orders, at rates that vary by plan
• Points have no cash value and cannot be transferred or sold
• Points are forfeited if your account is deleted or suspended
• We may adjust or withdraw points obtained through error or abuse

You may leave a rating and review on items from a delivered order. By posting, you confirm the review reflects your honest experience.

We may remove content that is:

• Offensive, abusive or discriminatory
• False, misleading or not based on a real order
• Promotional, spam, or posted on behalf of a competitor
• In breach of someone else's rights

You retain ownership of what you write, but grant us a licence to display it in the app and use it in our marketing.

You agree not to:

• Use the app for any unlawful purpose
• Place fraudulent or malicious orders
• Attempt to gain unauthorised access to our systems
• Interfere with or disrupt the service
• Scrape, copy or resell our content
• Impersonate another person or entity
• Abuse promotions, offers or the referral system

We may suspend or terminate accounts that breach these Terms, without refund of any wallet balance or membership fee.

The Kaapi Stop name, logo, app design, photography and content are owned by Naval Foods & Beverages LLP and protected by Indian intellectual property law.

You may not copy, reproduce or use them without our written permission.

We take reasonable care to provide an accurate and reliable service, but we do not guarantee that the app will be uninterrupted or error-free.

To the extent permitted by law, our total liability for any claim relating to an order is limited to the value of that order.

We are not liable for:

• Delays caused by traffic, weather or events outside our control
• Losses arising from incorrect details you provided
• Indirect or consequential losses
• Third-party services such as payment gateways or courier partners

Changes to these Terms

We may update these Terms from time to time. The "Last updated" date will change, and material changes will be notified in the app. Continuing to use Kaapi Stop after a change means you accept the revised Terms.

Governing law

These Terms are governed by the laws of India. Any dispute is subject to the exclusive jurisdiction of the courts of Salem, Tamil Nadu.

If part of these Terms is unenforceable

If any provision is found invalid, the remainder continues in full effect.