This Privacy Policy explains how Naval Foods & Beverages LLP ("Kaapi Stop", "we", "us") collects, uses and protects your information when you use the Kaapi Stop mobile application and our website.
By using our app or website, you agree to this policy.
LLPIN: AAP-2610 · GSTIN: 33AAQFN5251Q1ZM
Door No. 1116, Yercaud Adivaram, K.N. Patty
Salem – 636 008, Tamil Nadu, India
Email: support@kaapistop.com
Information we collect
Information you give us
| Data | Why we need it | Required |
|---|---|---|
| Phone number | Creating your account and signing you in via OTP | Yes |
| Name | Personalising your orders and receipts | No |
| Email address | Sending order confirmations and receipts | No |
| Delivery address | Delivering your order | Delivery only |
| Profile photo | Displaying on your profile | No |
Information collected automatically
| Data | Why we need it |
|---|---|
| Location (approximate and precise) | Finding your nearest outlet, checking whether food delivery is available at your address, and calculating delivery distance |
| Order history | Showing past orders, enabling reorder, and calculating loyalty points |
| Device identifiers | Sending push notifications about your orders |
| App usage data | Understanding which features are used so we can improve them |
Location — how it works
The app requests location permission to find your nearest Kaapi Stop outlet.
- Food and beverages are only deliverable within 10 km of an outlet, so we use your location to determine whether that applies to you.
- Packaged products such as coffee powder and accessories ship anywhere in India and do not depend on your location.
- Location is used only while you use the app. We do not track you in the background.
- You can refuse or revoke location permission in your device settings. The app will still work — you'll simply need to select your store manually.
Payment information
We do not collect or store your card details.
All payments are processed by Razorpay Software Private Limited. Card numbers, CVV and UPI credentials are entered directly into Razorpay's secure interface and never reach our servers. We receive only a transaction reference and its success or failure status.
Razorpay's privacy policy: razorpay.com/privacy
How we use your information
- Creating and managing your account
- Processing and delivering your orders
- Sending order updates — confirmed, preparing, ready, shipped, delivered
- Notifying you about offers, membership expiry and abandoned carts
- Operating the wallet, membership and loyalty points features
- Publishing product reviews you choose to write
- Responding to support requests
- Detecting and preventing fraud
- Improving the app
We do not sell your personal information to anyone.
Who we share it with
We share data only with service providers necessary to run the app:
| Provider | Purpose | Data shared |
|---|---|---|
| Google Firebase | Phone OTP authentication and push notifications | Phone number, device token |
| Razorpay | Payment processing | Order amount, contact details |
| Delivery partners | Fulfilling your order | Name, phone, delivery address |
| Courier services | Shipping packaged products | Name, phone, shipping address |
| Amazon Web Services | Hosting our servers and images | Data stored on our servers |
We may also disclose information where required by law, or to protect our rights, safety, or those of our users.
How long we keep it
| Data | Retention |
|---|---|
| Account details | Until you delete your account |
| Order history | 7 years — required under Indian tax law |
| Location | Not stored beyond the current session |
| Payment references | 7 years, for accounting and dispute resolution |
Your rights
Deleting your account
You can delete your account at any time from within the app:
Profile → Delete Account
This permanently removes your profile, saved addresses, wallet balance, loyalty points and active membership. This cannot be undone.
Order records are retained in anonymised form for the statutory period noted above, with your personal details removed.
You may also request deletion by emailing support@kaapistop.com from your registered address. We will action it within 30 days.
Other rights
- Access — request a copy of the data we hold about you
- Correction — update your details in the app, or ask us to correct them
- Withdraw consent — revoke location or notification permission in your device settings at any time
- Object — ask us to stop using your data for marketing
To exercise any of these, email support@kaapistop.com. We respond within 30 days.
Security
- All data is transmitted over HTTPS
- Payment details never touch our servers
- Access to customer data is restricted to authorised staff
- Servers are hosted on AWS with access controls in place
No system is perfectly secure, but we take reasonable measures to protect your information.
Children
Kaapi Stop is intended for users aged 18 and over. We do not knowingly collect information from children under 18. If you believe a child has provided us with personal information, contact support@kaapistop.com and we will delete it.
Notifications
With your permission, we send push notifications about:
- Order status updates
- Offers and promotions
- Membership expiry reminders
- Reminders about items left in your cart
You can turn these off in your device settings, or contact us to opt out of promotional messages while keeping order updates.
Advertising
We do not display third-party advertising in the Kaapi Stop app, and we do not share your data with advertising networks.
Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top will change, and material changes will be notified in the app.
Contact us
Questions about your data?
We respond within 30 days.
Door No. 1116, Yercaud Adivaram
K.N. Patty, Salem – 636 008
Tamil Nadu, India